Our Professional Standards of Customer Care

ARLA - member 2260 We are members of (ARLA) The Association of Residential Letting Agents. Formed in 1981 as the professional and regulatory body for letting agents in the UK it now has 1,800 member offices. Membership is achieved only by agents who demonstrate that they have a thorough knowledge of their profession and that they conduct their business according to current best management practice. ARLA members are governed by Principles of Professional Conduct providing a framework of ethical and professional standards at a level far higher than the law demands.

Tenancy Deposit Scheme - member TDSO8I6
The Government has legislated that neither landlords nor letting agents can hold deposits during a tenancy unless they are part of an approved scheme. Letting agencies who join the TDSRA have to be members of approved professional bodies such as ARLA, the Association of Residential Letting Agents, or the RICS, the Royal Institution of Chartered Surveyors. Members of these bodies are fully bonded, carry professional indemnity insurance, operate ring fenced client accounts and have qualified staff.